Toward a dynamic balanced scorecard model for humanitarian relief organizations’ performance management
| Autor: | Adnan Hassan, Sander de Leeuw, Ali Anjomshoae, Nathan Kunz, Kuan Yew Wong |
|---|---|
| Přispěvatelé: | Logistics, Amsterdam Business Research Institute |
| Jazyk: | angličtina |
| Rok vydání: | 2017 |
| Předmět: |
Engineering
Knowledge management Process management Performance management 0211 other engineering and technologies 02 engineering and technology System dynamics Dynamic balanced scorecard Management Information Systems SDG 17 - Partnerships for the Goals 0502 economics and business Performance measurement Strategy map 021103 operations research Balanced scorecard business.industry 05 social sciences Conceptual model (computer science) Key performance indicator Humanitarian supply chain Conceptual framework The Conceptual Framework Performance indicator Business 050203 business & management |
| Zdroj: | Journal of Humanitarian Logistics and Supply Chain Management 7 (2017) 2 Journal of Humanitarian Logistics and Supply Chain Management, 7(2), 194-218 Journal of Humanitarian Logistics and Supply Chain Management, 7(2), 194-218. Emerald Group Publishing Ltd. Anjomshoae, A, Hassan, A, Kunz, N, Wong, K Y & de Leeuw, S L J M 2017, ' Toward a dynamic balanced scorecard model for humanitarian relief organizations’ performance management ', Journal of Humanitarian Logistics and Supply Chain Management, vol. 7, no. 2, pp. 194-218 . https://doi.org/10.1108/JHLSCM-01-2017-0001 |
| ISSN: | 2042-6747 |
| DOI: | 10.1108/JHLSCM-01-2017-0001 |
| Popis: | Purpose In recent years, the balanced scorecard (BSC) has received considerable interest among practitioners for managing their organization’s performance. Unfortunately existing BSC frameworks, particularly for humanitarian supply chains, lack causal relationships among performance indicators, actions, and outcomes. They are not able to provide a dynamic perspective of the organization with factors that drive the organization’s behavior toward its mission. Lack of conceptual references seems to hinder the development of a performance measurement system toward this direction. The paper aims to discuss these issues. Design/methodology/approach The authors formulate the interdependencies among key performance indicators (KPIs) in terms of cause-and-effect relationships based on published case studies reported in international journals from 1996 to 2017. Findings This paper aims to identify the conceptual interdependencies among KPIs and represent them in the form of a conceptual model. Research limitations/implications The study was solely based on relevant existing literature. Therefore further practical research is needed to validate the interdependencies of performance indicators in the strategy map. Practical implications The proposed conceptual model provides the structure of a dynamic balanced scorecard (DBSC) in the humanitarian supply chain and should serve as a starting reference for the development of a practical DBSC model. The conceptual framework proposed in this paper aims to facilitate further research in developing a DBSC for humanitarian organizations (HOs). Originality/value Existing BSC frameworks do not provide a dynamic perspective of the organization. The proposed conceptual framework is a useful reference for further work in developing a DBSC for HOs. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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