What Patient Characteristics Could Potentially Affect Patient Satisfaction Scores During Spine Clinic?
| Autor: | David N. Shau, Kevin R. OʼNeill, Jesse E. Bible, Clinton J. Devin, P. Bradley Segebarth, Harrison F. Kay |
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| Rok vydání: | 2015 |
| Předmět: |
Adult
Male medicine.medical_specialty MEDLINE Ambulatory Care Facilities Tertiary Care Centers Young Adult Sex Factors Patient satisfaction Surveys and Questionnaires Humans Medicine Orthopedics and Sports Medicine Prospective Studies Young adult Prospective cohort study Aged Quality of Health Care Aged 80 and over Physician-Patient Relations Medical education business.industry Smoking Age Factors Evidence-based medicine Middle Aged Mental health Patient Satisfaction Social history (medicine) Health Care Surveys Family medicine Educational Status Marital status Female Spinal Diseases Neurology (clinical) business |
| Zdroj: | Spine. 40:1039-1044 |
| ISSN: | 0362-2436 |
| Popis: | Study design Prospective study. Objective Assess which patient factors are associated with patient satisfaction scores in the outpatient spine clinic setting. Summary of background data Patient satisfaction has become an important component of quality assessments, and thereby pay-for-performance metrics, made by government, hospitals, and insurance providers. Methods During a 7-month period, 200 patients were contacted via phone within 3 weeks of a new patient encounter with 1 of 11 spine providers. A standardized patient satisfaction phone survey consisting of 25 questions, answered using a 1-10 scale, was then administered. Patient demographics, medical/social history, and previous treatment were prospectively recorded. Potential associations between these patient factors and 3 outcomes of interest were investigated: (1) provider satisfaction, (2) overall clinic visit satisfaction, and (3) overall quality of care during clinic visit. Results Younger age, less formal education, and smoking were associated with diminished provider satisfaction, overall clinic visit satisfaction, and perceived overall quality of care (P ≤ 0.0001). Male patients were significantly less satisfied with their clinic visit compared with females (P = 0.029). Those treated under a worker's compensation claim were significantly less satisfied with their provider and overall quality of care (P ≤ 0.02). Marital status, working status, mental health history, travel distance, pain characteristics, previous treatments, and current narcotic use were not significant determinants of patient satisfaction (P > 0.05). Conclusion This study found that those patients who were younger, with less formal education, and active smokers had lower patient satisfaction scores. Because patient satisfaction is increasingly being used in assessments of quality of care, it is essential that these factors be considered when evaluating a given provider's practice. This information is important to providers by helping guide individualized patient interactions while in clinic, as well as, the various agencies collecting satisfaction scores allowing them to account for potential sampling bias. Level of evidence 1. |
| Databáze: | OpenAIRE |
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