Business process point analysis: survey experiments
| Autor: | Patrick C. K. Hung, Violeta Sun, Lucinéia Heloisa Thom, Maruscia Baklizky, Marcelo Fantinato |
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| Rok vydání: | 2017 |
| Předmět: |
Measure (data warehouse)
Process management Point (typography) Management science Process (engineering) Business process Computer science business.industry 05 social sciences 02 engineering and technology Business process modeling Business Process Model and Notation Business process management Function point 020204 information systems REENGENHARIA 0502 economics and business 0202 electrical engineering electronic engineering information engineering Business Management and Accounting (miscellaneous) Business and International Management business 050203 business & management |
| Zdroj: | Repositório Institucional da USP (Biblioteca Digital da Produção Intelectual) Universidade de São Paulo (USP) instacron:USP |
| Popis: | Purpose The purpose of this paper is to present business process point analysis (BPPA), a technique to measure business functional process size, based on function point analysis (FPA), and using business process model and notation (BPMN). This paper also discusses the assessment results of BPPA compared with FPA. Design/methodology/approach Two experimental studies with participants from academia and industry were conducted. The following aspects in the experimental studies were focused: similarity, application easiness, feasibility, and application benefits. The purpose of the experiment was to assess BPPA comparing with FPA as the BPPA design followed the FPA pattern. Findings Experimental results showed that both academia and industry groups highly rated similarity and application benefits for BPPA compared with FPA. However, only participants from industry highly rated BPPA for application easiness and feasibility. The results also showed that participants’ previous experiences did not influence their ratings on BPPA. Originality/value BPPA helps project managers to measure functional process size of business process management projects. As BPPA is derived from FPA, its mechanism is easily recognizable by project managers who are used to FPA. These results also show that both techniques are in most cases considered rather similar. |
| Databáze: | OpenAIRE |
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