| Autor: |
Hilary Pui-Yee Ho, Agnes Yuen-Kwan Lai, Ricky Yu-Kwong Kwok, Tai-On Kwok, Edward Chow, Teresa Yip, Wai-Yan Tang, Kam-Wing Leung, Eliza Lam, Kam-Yin Lam, Terry Shuk-Yin Tsui, Wai-Fong Lok, Pui-Wah Yam, Shuk-Fong Wong, Chiu-Man Wong, Kerin Kwok-Wing Cham, Bonny Yee-Man Wong, Sai-Yin Ho, Man-Ping Wang, Tai-Hing Lam |
| Rok vydání: |
2022 |
| Předmět: |
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| Zdroj: |
International Journal of Environmental Research and Public Health; Volume 19; Issue 23; Pages: 15634 |
| ISSN: |
1660-4601 |
| DOI: |
10.3390/ijerph192315634 |
| Popis: |
Introduction: We examined information and communications technology (ICT) use in family services and its perceived benefits and barriers amid the COVID-19 pandemic in Hong Kong. Methods: We invited all family service social workers of 12 NGOs to complete an anonymous online questionnaire in May 2020 (Part A) and a management representative from each NGO to provide written feedback on ICT use in January 2021 (Part B). Results: In Part A, of 255 respondents (response rate: 67.3%), perceived ICT use in conducting programmes, groups, casework and preventive family programmes showed net increases of 33.9–54.5%; perceived ICT use in different work processes showed net increases of 18.8–48.6%. The three most common perceived benefits were “providing another option to service users” (74.2%), “more convenient service” (60.2%) and “maintaining normal service” (59.7%). In Part B, 12 management representatives consistently reported positive impacts of ICT use on family services. They shared actionable strategies (e.g., ICT skill-related training) and concerns about data privacy and management. Conclusions: ICT use in family services markedly increased amid the COVID-19 pandemic in Hong Kong. It helped make the services more accessible especially when the pandemic restricted face-to-face services. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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