Accessing Government Open Data Through Chatbots
| Autor: | Massimo Mecella, Francesco Leotta, Stavros Vassos, Tiziana Catarci, Simone Porreca |
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| Rok vydání: | 2018 |
| Předmět: |
Artificial intelligence
Government End user Computer science Interface (Java) Natural language processing systems Knowledge based systems Access method 02 engineering and technology computer.software_genre Chatbot World Wide Web Open data 020204 information systems 0202 electrical engineering electronic engineering information engineering 020201 artificial intelligence & image processing computer |
| Zdroj: | Current Trends in Web Engineering ISBN: 9783319744322 ICWE Workshops |
| Popis: | In this paper, we propose to employ chatbots as an interface for open data published by organizations, specifically focusing on public administrations. Open data are especially useful in e-Government initiatives but their exploitation is currently hampered to end users by the lack of user-friendly access methods. On the other hand, current UX in social networks have made people used to chatting. Building on cognitive technologies, we prototyped a chatbot on top of the OpenCantieri dataset published by the Italian Ministero delle Infrastrutture e Trasporti, and we argue that such a model can be extended as a generally available access method to open data. |
| Databáze: | OpenAIRE |
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