The Effect of Destination Social Responsibility on Tourists’ Satisfaction: The Mediating Role of Emotions
| Autor: | Cheon Yu, Yun Seop Hwang, Huynh Anh Thu Tran, Seung Jick Yoo |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2018 |
| Předmět: |
tourist satisfaction
Geography Planning and Development destination social responsibility TJ807-830 Sample (statistics) Management Monitoring Policy and Law Affect (psychology) TD194-195 tourists’ emotions Renewable energy sources Hoi An 0502 economics and business GE1-350 Environmental effects of industries and plants Renewable Energy Sustainability and the Environment 05 social sciences Environmental sciences Vietnam Sustainability Corporate social responsibility 050211 marketing Psychology Construct (philosophy) Social responsibility Social psychology 050212 sport leisure & tourism Tourism |
| Zdroj: | Sustainability Volume 10 Issue 9 Sustainability, Vol 10, Iss 9, p 3044 (2018) |
| ISSN: | 2071-1050 |
| DOI: | 10.3390/su10093044 |
| Popis: | The purpose of this study is to define destination social responsibility as a multidimensional construct and examine the relationships between destination social responsibility, tourists&rsquo emotions and their satisfaction, through the lens of corporate social responsibility. A model is empirically tested with a sample of 359 random foreign tourists visiting Hoi An, Vietnam. The results indicate that all destination social responsibility dimensions, including economic, environmental, legal&ndash ethical, and philanthropic responsibilities significantly enhance tourists&rsquo emotions, while only legal&ndash ethical and philanthropic responsibilities directly affect tourists&rsquo satisfaction. The findings also confirm the mediating effect of emotions between destination social responsibility and tourists&rsquo overall satisfaction. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|