Identification of UX dimensions for incident reporting systems with mobile applications in urban contexts: a longitudinal study

Autor: Marco Winckler, Cédric Bach, Regina Bernhaupt
Přispěvatelé: Institut de recherche en informatique de Toulouse (IRIT), Université Toulouse 1 Capitole (UT1), Université Fédérale Toulouse Midi-Pyrénées-Université Fédérale Toulouse Midi-Pyrénées-Université Toulouse - Jean Jaurès (UT2J)-Université Toulouse III - Paul Sabatier (UT3), Université Fédérale Toulouse Midi-Pyrénées-Centre National de la Recherche Scientifique (CNRS)-Institut National Polytechnique (Toulouse) (Toulouse INP), Université Fédérale Toulouse Midi-Pyrénées, Interactive Critical Systems (IRIT-ICS), Université Fédérale Toulouse Midi-Pyrénées-Université Toulouse 1 Capitole (UT1), Institut National Polytechnique de Toulouse - INPT (FRANCE), Centre National de la Recherche Scientifique - CNRS (FRANCE), Université Toulouse III - Paul Sabatier - UT3 (FRANCE), Université Toulouse - Jean Jaurès - UT2J (FRANCE), Université Toulouse 1 Capitole - UT1 (FRANCE), Institut National Polytechnique de Toulouse - Toulouse INP (FRANCE)
Jazyk: angličtina
Rok vydání: 2016
Předmět:
Longitudinal study
Engineering
media_common.quotation_subject
Applied psychology
02 engineering and technology
Aesthetic experience
Interface homme-machine
Interviews
[INFO.INFO-MC]Computer Science [cs]/Mobile Computing
Empirical research
Mobile applications
User experience design
Human–computer interaction
Architectures Matérielles
020204 information systems
Perception
0202 electrical engineering
electronic engineering
information engineering
Génie logiciel
0501 psychology and cognitive sciences
050107 human factors
media_common
User testing
Incident reporting systems
User experience
business.industry
05 social sciences
Modélisation et simulation
Systèmes embarqués
Computer Science Applications
Human-Computer Interaction
Philosophy
Empirical studies
Government
Cryptographie et sécurité
[INFO.INFO-ES]Computer Science [cs]/Embedded Systems
Industrial and organizational psychology
business
Coding (social sciences)
Zdroj: Cognition, Technology and Work
Cognition, Technology and Work, Springer Verlag, 2016, 18 (4), pp.673-694. ⟨10.1007/s10111-016-0383-1⟩
ISSN: 1435-5558
1435-5566
DOI: 10.1007/s10111-016-0383-1⟩
Popis: International audience; Incident reporting systems enable end-users to report problems that they have experienced in their working activities to authorities. Such applications are sought to sense the quality of the environment, thus enabling authorities to promote safety and well-being among citizens. Many governments are now promoting the use of mobile applications allowing citizens to report incidents in their neighbourhood to the administration. Nonetheless, it is not clear which user experience dimensions affect the adoption of incident reporting systems, and to what extent anticipated use of the system (anticipated UX) is a determinant for predicting the user experience with the final application. In order to understand how citizens perceive incident reporting systems and which factors affect the user experience (UX), we have performed empirical studies including interviews in early phases of the development process and empirical user testing of advanced prototypes. In this paper, we present the results of a longitudinal study on the evolution of the perception of UX dimensions along the development process, from interviews to running prototypes. Hereafter, we describe the method that has been used for coding the findings of these empirical studies according to six UX dimensions (including visual and aesthetic experience, emotions, stimulation, identification, meaning & value and social relatedness/co-experience). Moreover, we describe how the findings have been associated with users' tasks. The findings from interviews and user testing indicate that whilst the perceived importance of some UX dimensions (such as identification and meaning & value) remains similar over time, other dimensions such as stimulation and emotions do evolve. Beyond the practical implications of this study for the design of incident reporting systems, this work presents an approach that allows comparing the results of UX assessments in different phases of the process.
Databáze: OpenAIRE
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