Buyer–supplier interactions in business services: variety in relational interfaces

Autor:	Cristina Sales Baptista, João Mota, Jose Novais Santos
Jazyk:	angličtina
Rok vydání:	2022
Předmět:	Business Services Patterns of Interaction Relational Interfaces Strategy and Management Business and International Management Innovation Customization
Popis:	Business services have become a considerable share of many firms’ external resources. Several service typologies have been proposed. This study explores the underlying dynamic of interaction patterns in business services through the lens of relational interfaces. Five exploratory case studies show the presence of variety in the buyer–supplier interfaces. Thus, the relevance of the interaction patterns to increasing a firm’s productivity or innovativeness may require an assessment of this variety in relational interfaces info:eu-repo/semantics/publishedVersion
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::7a0ed0fbe77fbb21847a1a84dd165e0e https://hdl.handle.net/10400.5/24621 Zobrazit plný text záznamu