Determinants of a mobile phone-based Interactive Voice Response (mIVR) system for monitoring childhood illnesses in a rural district of Ghana: Empirical evidence from the UTAUT model

Autor: Ellis Owusu-Dabo, Princess Ruhama Acheampong, Michael Owusu, Sampson Twumasi-Ankrah, Timothy Kwabena Adjei, Augustina Sylverken, Emmanuel Acquah-Gyan, Aliyu Mohammed
Jazyk: angličtina
Rok vydání: 2021
Předmět:
Gerontology
Male
Rural Population
Ethnic group
Social Sciences
Unified theory of acceptance and use of technology
Pediatrics
Ghana
Cultural Anthropology
Families
0302 clinical medicine
Sociology
Phone
Interactive voice response
Surveys and Questionnaires
Medicine and Health Sciences
Psychology
Electronic Health Records
Public and Occupational Health
030212 general & internal medicine
Child
Children
Social influence
Expectancy theory
Multidisciplinary
05 social sciences
Child Health
Middle Aged
Religion
Caregivers
Medicine
Engineering and Technology
Female
Research Article
Adult
Social Psychology
Death Rates
Attitude of Health Personnel
Science
Equipment
Education
03 medical and health sciences
Population Metrics
0502 economics and business
Humans
Educational Attainment
Communication Equipment
Population Biology
Social Influence
Biology and Life Sciences
Educational attainment
Health Care
Mobile phone
Age Groups
Anthropology
People and Places
Population Groupings
Cell Phones
050203 business & management
Cell Phone
Zdroj: PLoS ONE
PLoS ONE, Vol 16, Iss 3, p e0248363 (2021)
ISSN: 1932-6203
Popis: Background The use of a mobile phone-based Interactive Voice Response (mIVR) System for real time monitoring of childhood illnesses provides an opportunity to improve childhood survival and health systems. However, little is known about the factors that facilitate its use. This study sought to identify key determinants and moderators of mIVR system use among caregivers in a rural district of Ghana using the Unified Theory of Acceptance and Use of Technology (UTAUT) model. Methods The mIVR system was designed to provide real-time data on common symptoms of childhood illnesses after answering several questions by caregivers with sick children. A structured questionnaire with closed questions was used to collect data from 354 caregivers of children under-five living in rural communities, four (4) months after introducing the system. Regression analysis was used to identify key determinants and moderating factors that facilitate the use of the system based on the UTAUT model. Results A total of 101 (28.5%) caregivers had used the system and 328 (92.7%) had intention to use the mIVR system. Caregivers’ level of education and household wealth were associated with use of the mIVR systems (p Conclusion The perceived usefulness of the mIVR system, ease of use, social influences, and facilitating conditions are key determinants of users’ attitude and use of mIVR system. These relationships are significantly moderated by users’ phone experience and wealth status.
Databáze: OpenAIRE
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