Organizational Conscience in the Service Industry: A Scale Development
| Autor: | Pelin Kanten, Merve Gözde Durmaz, Benan Arda |
|---|---|
| Rok vydání: | 2021 |
| Předmět: |
Harmony (color)
Mindfulness business.industry media_common.quotation_subject Applied psychology Humanism Management İşletme Perception Scale (social sciences) Service (economics) Organizational conscience Scale development Scale validation Psychology business Tertiary sector of the economy Conscience media_common |
| Zdroj: | Issue: 90 31-47 Istanbul Management Journal |
| ISSN: | 2619-9254 |
| DOI: | 10.26650/imj.2020.90.0002 |
| Popis: | Scholars and practitioners are paying increased attention to the concept of organizational conscience as it leads to positive outcomes in organizational life. Despite this increase, there is a gap measuring the perception of organizational conscience. To fill this gap, this study aims to develop a scale which measures the perception of organizational conscience. For this purpose, it uses a methodological approach with three steps which are item generation, scale purification and scale development. A special focus on developing a scale to measure organizational conscience using both qualitative and quantitative methods through data obtained from 239 service employees. As a consequence, a six-dimensional scale containing twenty seven items developed distinctive dimensions of organizational conscience: humanistic work climate, mindfulness, existential harmony, customer-oriented view, sensitive attitudes, ethical temperament. The results of this study suggest that the organizational conscience scale is a valid and reliable measurement tool for further research on management. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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