Are we on the same page? Exploring stakeholders’ shared mental models of mobile health in rural Nigeria
| Autor: | Edmund Onyemaechi Ndibuagu, Emmanuel Eze, Yvonne O'Connor, Ciara Heavin, Grace Fox |
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| Rok vydání: | 2020 |
| Předmět: |
business.industry
Stakeholder perceptions 030503 health policy & services Mental model Nigeria Health Informatics Resistance (psychoanalysis) Models Psychological Public relations Telemedicine 03 medical and health sciences 0302 clinical medicine eHealth Humans 030212 general & internal medicine 0305 other medical science business Delivery of Health Care Healthcare providers mHealth Qualitative Research |
| Zdroj: | Health Informatics Journal. 26:2637-2659 |
| ISSN: | 1741-2811 1460-4582 |
| DOI: | 10.1177/1460458220909715 |
| Popis: | Despite the benefits promised by mobile health, the introduction of these solutions is often met with resistance from various stakeholders. This article adopts a shared mental model approach to unearth the current perceptions, concerns, and mentalities of key stakeholders engaged in the provision of healthcare in Nigeria. These include policy makers, academics, healthcare professionals, and health information systems developers. Interviews and focus groups were used to examine stakeholders’ views across three mental models: (1) the technology, (2) processes, and (3) the team. Our investigations reveal disparities in stakeholders’ existing mental models and their perceptions of the proposed mobile health solution. We argue that fostering a common understanding of mobile health, as well as elucidating an improved understanding of processes and team behaviours, will mitigate the risk of resistance among stakeholders involved in the design and delivery of community healthcare services and culminate in a positive attitude towards new mobile health solutions among these stakeholders. We highlight the need to enhance communication and training from national to rural levels to promote complementary mental models and positively influence team performance. |
| Databáze: | OpenAIRE |
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