Protecting Nurses from Mistreatment by Patients: A Cross-Sectional Study on the Roles of Emotional Contagion Susceptibility and Emotional Regulation Ability
| Autor: | Naixin Zhu, Chenghao Men, Fengyu Li, Bing Liu, Huijuan Wang |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
China
workplace well-being Attitude of Health Personnel Cross-sectional study Health Toxicology and Mutagenesis Nurses Time lag Emotional contagion Nursing Staff Hospital Article Job Satisfaction 03 medical and health sciences Surveys and Questionnaires 0502 economics and business Health care Humans mistreatment by patients Workplace 030504 nursing business.industry 05 social sciences Perspective (graphical) Public Health Environmental and Occupational Health Emotional regulation emotional contagion susceptibility Emotional Regulation emotional regulation ability Cross-Sectional Studies Career commitment career commitment Medicine 0305 other medical science business Psychology 050203 business & management Clinical psychology |
| Zdroj: | International Journal of Environmental Research and Public Health Volume 18 Issue 12 International Journal of Environmental Research and Public Health, Vol 18, Iss 6331, p 6331 (2021) |
| ISSN: | 1660-4601 |
| DOI: | 10.3390/ijerph18126331 |
| Popis: | In recent years, patient mistreatment of healthcare workers, especially nurses, has been frequent, endangering the interests of organizations while also threatening nurses’ own development. This study aims to examine from the perspective of nurses’ personal interests whether mistreatment by patients decreases nurses’ workplace well-being and career commitment, and how their susceptibility to emotional contagion and emotional regulation ability might mitigate these negative effects. This study adopted a cross-sectional study design (data were collected through self-reported questionnaires with a two-month time lag between the months of August–October 2017). A total of 289 nurses from three hospitals in Shandong province, China, were recruited to participate in our study. The results reveal that mistreatment by patients is negatively related to nurses’ workplace well-being and career commitment. Emotional contagion susceptibility moderates the relationships between mistreatment by patients and career commitment, while there is no significant buffering effect of mistreatment by patients on workplace well-being. Emotional regulation ability moderates the relationships between mistreatment by patients and both workplace well-being and career commitment. These results suggest that improvements in nurses’ emotional regulation ability and susceptibility to emotional contagion can alleviate the harmful impacts of mistreatment by patients. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|