Spare Parts Logistics and Installed Base Information
| Autor: | Rob Zuidwijk, Muhammad Naiman Jalil, Moritz Fleischmann, Jo van Nunen |
|---|---|
| Přispěvatelé: | Department of Technology and Operations Management |
| Jazyk: | angličtina |
| Rok vydání: | 2009 |
| Předmět: |
Operations research
Computer science Strategy and Management 0211 other engineering and technologies jel:L81 02 engineering and technology Management Science and Operations Research jel:R4 Materials management Management Information Systems Value of information jel:M 0202 electrical engineering electronic engineering information engineering Information system Integrated logistics support Revenue Project management Installed base Marketing Service (business) Service system 021103 operations research business.industry Information quality Information technology forecasting information quality installed base information practice of OR spare parts logistics planning value of information Purchasing jel:M11 Spare part Data quality 020201 artificial intelligence & image processing business |
| Zdroj: | Journal of the Operations Research Society of Japan, 62(3), 442-457. Operations Research Society of Japan The Journal of the Operational Research Society, 62(3), 442-457. Taylor & Francis Ltd |
| ISSN: | 0453-4514 0160-5682 |
| Popis: | Many of the challenges in spare parts logistics emerge due to the combination of large service networks, and sporadic/slow-moving demand. Customer heterogeneity and stringent service deadlines entail further challenges. Meanwhile, high revenues rates in service operations motivate companies to invest and optimize the service logistics function. An important aspect of the spare parts logistics function is its ability to support customer-specific requirements with respect to service deadlines. To support customer specific operations, many companies are actively maintaining and utilizing installed base data during forecasting, planning and execution stages. In this paper, we highlight the potential economic value of installed base data for spare parts logistics. We also discuss various data quality issues that are associated with the use of installed base data and show that planning performance depends on the quality dimensions. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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