Human Asset Maintenance Management and Employees' Performance in the Nigeria Banking Industry

Autor: Dr Patrick N Nwinyokpugi
Jazyk: angličtina
Rok vydání: 2023
Předmět:
DOI: 10.5281/zenodo.7646257
Popis: A cross section of operating banking organisations within the geographical enclave Port Harcourt, Rivers State was covered during the course of this study. Respondents were drawn from five of the conveniently sampled banks based on their proximity. Therefore the individual unit of analysis was adopted however, their choice was cross-sectionally non- contrived. The population of the study comprises of all employees of the banks in which a total off 252 employees were drawn using the using YaroYameni sampling formula. The Pearson product moment correlations coefficient statistical tool was used in the respondents’ data analysis and the findings enhanced the recommendation that banking industry should make active use of human asset maintenance management factors such as constant career development programmes through training and development, motivation, health & safety program and coaching & supervision to improve their productivity. Indeed, human asset maintenance management factors have influential relationship on customer satisfaction and customer’s retention which are measures of employees performance in the banking industry so studied.
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Databáze: OpenAIRE
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