A Message For You: a novel communication tool developed in response to the COVID-19 pandemic
| Autor: | Victoria Lyon, Rory Morrice, Natalia Cotton, Oliver Mitchell, Brent Bartholomew, Olivia Buckeldee |
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| Rok vydání: | 2020 |
| Předmět: |
quality improvement methodologies
Medicine (General) Quality management Isolation (health care) Leadership and Management Population Physical Distancing Short Report quality improvement R5-920 Pandemic medicine Humans Family Communication source Patient participation education Pandemics Service (business) education.field_of_study Inpatients SARS-CoV-2 Health Policy Communication Public Health Environmental and Occupational Health COVID-19 Loneliness medicine.disease Correspondence as Topic United Kingdom Medical emergency medicine.symptom teamwork patient participation Psychology PDSA |
| Zdroj: | BMJ Open Quality BMJ Open Quality, Vol 10, Iss 2 (2021) |
| ISSN: | 2399-6641 |
| Popis: | During the COVID-19 pandemic, hospitals across the UK had to restrict inpatient visitors in order to help prevent the spread of the virus.1 On 24 March 2020, Chelsea and Westminster National Health Service (NHS) Trust stopped allowing visitors to its wards apart from in exceptional circumstances. For patients and families alike, this cut-off a vital source of communication and comfort during a time of already heightened anxiety. Restriction of visitors may contribute to feelings of loneliness and isolation,2 which in turn have been shown to predict increased morbidity and mortality.3 These issues of in-hospital isolation, secondary to reduced social contact with loved ones as a result of the COVID-19 pandemic, represent our problem statement, which we attempted to address with the project outlined below. Here, we describe the implementation of a novel message delivery service with a view to improving communication between inpatients and their loved ones. This service, called ‘A Message for You’, was launched across two hospital sites using the help of medical students volunteering at the trust while clinical placements were suspended. For this paper, we have focused on two project aims: 1. To successfully deliver 90% of the messages we received. 2. To deliver cards to 5% of the inpatient population. Due to the unprecedented nature of the pandemic, no national guidance was available to guide our project aims. We set target one at 90% as we were only able to deliver the cards on weekdays, and therefore, predicted that some cards would not be delivered due to patient discharges over the weekend. Based on the total number of in-patient beds in the hospital, and the total number of new admissions per day, we felt that delivering cards to 5% of the inpatient population (approximately 55 cards/week) would be near to the maximum number of … |
| Databáze: | OpenAIRE |
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