Discharge Phone Calls
| Autor: | Larry D. Gamm, Szu-Hsuan Lin, Nicholas Edwardson, Kristin A. Schuller |
|---|---|
| Rok vydání: | 2015 |
| Předmět: |
Quality management
media_common.quotation_subject MEDLINE Patient Readmission Patient care Medication Adherence Appointments and Schedules Hospitals Urban Nursing Phone Humans Medicine Quality (business) Qualitative Research media_common business.industry Health Policy Qualitative interviews Public Health Environmental and Occupational Health Continuity of Patient Care medicine.disease Quality Improvement Patient Discharge Telemedicine Discharge planning embryonic structures Medical emergency business Qualitative research |
| Zdroj: | Journal for Healthcare Quality. 37:163-172 |
| ISSN: | 1062-2551 |
| DOI: | 10.1111/jhq.12051 |
| Popis: | The discharge process is a transitional period when the patient's care is shifted from the hospital to the home and can be stressful for patients. One technique used to improve the quality and continuity of care is the discharge phone call (DPC). A large, metropolitan hospital implemented the DPC program to improve quality of care and decrease readmission rates. Qualitative interviews were performed with 24 hospital leaders, managers, and staff to determine the impact of the DPC program on the quality of care during the discharge process. Interviewees responded that the main benefits to the DPCs related to patient's medication management, follow-up appointment reminders, and answering questions. From a hospital perspective, the DPC can provide feedback to help improve the care delivery process related to discharge planning through improved discharge instructions and reinforcement of prescribed steps upon the patient's return home. |
| Databáze: | OpenAIRE |
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