Double Trouble: The Effect of Eye Gaze on the Social Impression of Mobile Robotic Telepresence Operators
| Autor: | De Wolf, Edo, Li, Jamy, Wagner, Alan R., Feil-Seifer, David, Haring, Kerstin S., Rossi, Silvia, Williams, Thomas, He, Hongsheng, Sam Ge, Shuzhi |
|---|---|
| Přispěvatelé: | Human Media Interaction |
| Jazyk: | angličtina |
| Rok vydání: | 2020 |
| Předmět: |
Observer (quantum physics)
Computer science Social perception 05 social sciences ComputingMethodologies_IMAGEPROCESSINGANDCOMPUTERVISION 020207 software engineering 02 engineering and technology computer.software_genre Gaze n/a OA procedure Impression Operator (computer programming) Videoconferencing Human–computer interaction 0202 electrical engineering electronic engineering information engineering Robot Eye tracking 0501 psychology and cognitive sciences computer 050107 human factors |
| Zdroj: | Social Robotics: 12th International Conference, ICSR 2020, Golden, CO, USA, November 14–18, 2020, Proceedings, 357-368 STARTPAGE=357;ENDPAGE=368;TITLE=Social Robotics Social Robotics ISBN: 9783030620554 ICSR |
| DOI: | 10.1007/978-3-030-62056-1_30 |
| Popis: | Eye gaze is used to convey crucial information during interactions with humans and robots. Modern video conferencing systems, an aspect of mobile robotic telepresence (MRP) systems, have limited eye gaze functionality due to the Mona Lisa effect. This paper compares the effects of eye gaze during brief interactions with MRP operators. In an online between-subjects study (N = 79), participants viewed a video of a hallway encounter between a passer-by and an MRP system; the operator either used or did not use mutual gaze. We used an observer ‘trick’ to study the effect cheaply. Results showed that participants’ social impressions of the MRP operator were higher when the operator used versus did not use mutual gaze, showing that eye gaze can lead to an improvement in social perception even in a seemingly insignificant encounter such as a hallway passing. We argue for the importance of social acknowledgment cues to improve impressions of telepresence operators and to make mingling smoother and social roles more balanced. We describe potential opportunities for technological innovation in MRP systems and propose research directions to extend this work. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|