Communication of cancer screening results by letter, telephone or in person: A mixed methods systematic review of the effect on attendee anxiety, understanding and preferences
| Autor: | Jacoby Patterson, Rebecca E. Johnson, Sian Taylor-Phillips, Olive Kearins, Harbinder Sandhu, Jacquie Jenkins, Sian Williamson, Margaret Casey, Rebecca Crosby, Samantha Johnson |
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| Rok vydání: | 2019 |
| Předmět: |
Mixed methods
MEDLINE lcsh:Medicine 030209 endocrinology & metabolism Health Informatics Review Article Review CINAHL PsycINFO Cochrane Library RC0254 03 medical and health sciences Nonverbal communication 0302 clinical medicine RA0421 Cancer screening medicine Psychology 030212 general & internal medicine Mass screening Medical education NHSBSP National Health Service Breast Screening Programme Communication lcsh:R Public Health Environmental and Occupational Health Anxiety medicine.symptom |
| Zdroj: | Preventive Medicine Reports, Vol 13, Iss, Pp 189-195 (2019) Preventive Medicine Reports |
| ISSN: | 2211-3355 |
| DOI: | 10.1016/j.pmedr.2018.12.016 |
| Popis: | Attending and receiving a result from screening can be an anxious process. Using an appropriate method to deliver screening results could improve communication and reduce negative outcomes for screening attendees. Screening programmes are increasingly communicating results by letter or telephone rather than in-person. We investigated the impact of communication methods on attendees.We systematically reviewed the literature on the communication methods used to deliver results in cancer screening programmes for women, focusing on screening attendee anxiety, understanding of results and preferences for results communication. We included qualitative and quantitative research. We searched MEDLINE, PsycINFO, CINAHL, Cochrane Library and Embase. Results were analysed using framework synthesis. 10,558 papers were identified with seven studies meeting the inclusion criteria.Several key ideas emerged from the synthesis including speed, accuracy of results, visual support, ability to ask questions, privacy of results location and managing expectations.Verbal communication methods (telephone and in-person) were preferred and facilitated greater understanding than written methods, although there was considerable variability in attendee preferences. Findings for anxiety were mixed, with no clear consensus on which method of communication might minimise attendee anxiety.The low number of identified studies and generally low quality evidence suggest we do not know the most appropriate communication methods in the delivery of cancer screening results. More research is needed to directly compare methods of results communication, focusing on what impact each method may have on screening attendees. Keywords: Mass screening, Communication, Mixed methods, Review, Psychology |
| Databáze: | OpenAIRE |
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