Do tax officials use double standards in evaluating citizen-clients? A policy-capturing study among Dutch frontline tax officials
| Autor: | Nadine Raaphorst, Sandra Groeneveld, Steven Van de Walle |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Public Administration
Sociology and Political Science business.industry media_common.quotation_subject Interpretation (philosophy) 05 social sciences Context (language use) Front line Policy capturing Public relations Public administration 0506 political science Economic discrimination Vignette Political science 0502 economics and business 050602 political science & public administration Bureaucracy business 050203 business & management media_common |
| Zdroj: | Public Administration Public Administration, 96(1), 134-153 |
| ISSN: | 0033-3298 |
| DOI: | 10.1111/padm.12374 |
| Popis: | In line with psychological and economic discrimination theories, street-level bureaucracy studies show a direct effect of citizen characteristics on officials’ judgments, or show how street-level bureaucrats employ stereotypical reasoning in making decisions. Relying on sociological double standards theory, this study hypothesizes that citizen-clients’ status characteristics not only directly influence officials’ evaluations, but also indirectly and more pervasively by influencing the interpretation of other signals. By means of a policy-capturing study among Dutch frontline tax officials, this study takes a first step in testing double standards propositions in the context of official-citizen encounters. The findings support only some hypotheses, but indicate that citizen-clients’ level of education could serve as a moderating context affecting the interpretation of cues. The article provides important theoretical and methodological guidelines for future research on stereotyping at the frontline. ispartof: PUBLIC ADMINISTRATION vol:96 issue:1 pages:134-153 status: published |
| Databáze: | OpenAIRE |
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