Mandatory adoption of the Central Bank of Nigeria’s cashless and e-payment policy: implications for bank customers
| Autor: | David T. Isiavwe, Kingsley Aderemi Adeyemo, D. T. Adetula, Owolabi Folashade, Olusanmi Olamide |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2020 |
| Předmět: |
Organizational Behavior and Human Resource Management
Index (economics) media_common.quotation_subject payment channels lcsh:HG1501-3550 Management of Technology and Innovation 0502 economics and business 050207 economics Publication media_common Marketing Finance 050208 finance fund management business.industry customer satisfaction 05 social sciences Stakeholder Payment cashless banking Cybercrime Work (electrical) Cash lcsh:Banking Customer satisfaction Business fraud Law |
| Zdroj: | Banks and Bank Systems, Vol 15, Iss 2, Pp 243-253 (2020) |
| ISSN: | 1991-7074 1816-7403 |
| Popis: | This study seeks to uncover the projected gains and challenges of a cashless and e-payment policy in Nigeria, with particular emphasis on the wellbeing of bank clients, and to examine the extent to which the promised benefits of the policy were realized eight years down the line of implementation. Researchers provided copies of a research questionnaire to selected bankers and bank customers in Ogun and Lagos states of Nigeria to find perceptions of the two stakeholder groups regarding the subject matter. Three hypotheses formulated were tested using ANOVA. The paper reveals that the cashless banking initiative in Nigeria has significantly enhanced bank customer satisfaction; the implementation of the cashless banking structure in Nigeria has not led to a significant reduction in the level of cash fraud in Nigerian banks; and the adoption of a cashless economy practice in Nigeria has significantly improved the management of bank customer funds in terms of spending and saving. The paper, in particular, recommends that bank regulators constantly and widely cooperate with all key stakeholders in the system in the fight against cybercrime. This will make the electronic space safe and reliable for use in doing banking in Nigeria and beyond. Acknowledgment The authors wish to acknowledge Covenant University for its financial support during the work on this paper. |
| Databáze: | OpenAIRE |
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