The Use of the Ombudsman's Services for Alleviating International Students' Difficulties
| Autor: | Ourania Katsara |
|---|---|
| Rok vydání: | 2015 |
| Předmět: |
Service (business)
lcsh:LC8-6691 lcsh:Special aspects of education Higher education business.industry media_common.quotation_subject international students Information technology Public relations Service provider Education ombudsman Information and Communications Technology higher education Power structure Pedagogy Quality (business) Organizational theory business Psychology information communication technology (ICT) support services media_common |
| Zdroj: | Journal of International Students, Vol 5, Iss 3, Pp 260-270 (2015) |
| ISSN: | 2166-3750 2162-3104 |
| Popis: | This article offers some suggestions regarding the development of a support strategy by ombudsmen in order to alleviate international students' difficulties when studying in host universities. It is also shown how the Organisational Justice Theory can be used as a framework for understanding the role of ombudsman in higher education settings and how this theory underlines the importance of informational power as a remedy to alleviate the students' difficulties. The main implication drawn from the discussion is that cultural variables may suggest specific care on designing appropriate support strategies where the role of Information Communication Technology (ICT) could be explored. Finally, the article offers some suggestions and a service plan showing how power perceptions of the service provider can impact the students' reaction to the quality of the service. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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