Dimension of non-trivial online forms
| Autor: | Chris Bates, Aathira Majnu, Chris Roast |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2016 |
| Předmět: | |
| Zdroj: | Proceedings of the British HCI Conference 2016 BCS HCI |
| Popis: | Non-trivial on-line forms (N-TOFs) are a type of\ud form that we believe is becoming widely prevalent\ud with the preference for on-line services in many\ud areas of everyday life. We define N-TOFs as forms\ud that are critical to the life and wellbeing of the form\ud filler (aka user). By virtue of this, they are frequently\ud complex in terms of structure, mechanics and\ud content required. Forms providing access to\ud government, financial, employment and educational\ud services are commonly N-TOFs, depending upon\ud the specifics of the service to which they relate.\ud Other examples of N-TOFs include: tax forms,\ud benefits forms, immigration forms, social housing\ud applications, etc. The non-trivial nature of such\ud forms principally arises from their close relationship\ud to the quality of life of their users.\ud A pernicious feature of service provision through NTOFs\ud is that form design could in fact reflect a\ud design bias that limits access to a service. Put\ud simply, an N-TOF could by its character impair\ud legitimate access to a service. For example there\ud are forms that could be judged as unnecessarily\ud complex for the user. Hence the interest in N-TOFs\ud relates closely to the agendas of: design for all; and\ud professional ethics. On a related matter it is evident\ud that in N-TOFs some of their onerous elements\ud serve as a means of user authentication. For\ud example, having to enter comprehensive personal\ud details is used to help confirm a user's identity.\ud Hence an onerous or repetitive aspect of a form\ud can be accounted for as a legitimate design choice |
| Databáze: | OpenAIRE |
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