Business Process Onshore Outsourcing within the Community Banking System

Autor:	B. Dawn Medlin, Adriana Romaniello
Rok vydání:	2010
Předmět:	Process management business.industry Business process business Knowledge process outsourcing Outsourcing
DOI:	10.4018/978-1-60566-966-3.ch006
Popis:	Business processes refer to the activities that are performed within an organization that are used in order to produce value for the organization and its customers. Through the use of onshore outsourcing, banks as do other industries expect several benefits such as cost savings and reduction in overhead. Using knowledge management concepts, banks can better understand their firm’s performance as well as their own needs. This knowledge may also lead to the increase of employees’ skill sets. This study surveyed members of the North Carolina Bankers Association in order to determine what if any of their business processes they selected to outsource.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::6d7fb88e0d5cba8eeb61d640880624b5 https://doi.org/10.4018/978-1-60566-966-3.ch006 Zobrazit plný text záznamu