How French bus drivers, managers and unions talk about incivility and physical and verbal assaults at work
| Autor: | Nathalie Louit-Martinod, Lauriane Domette, Philippe Méhaut, Cathel Kornig, Cécile Chanut-Guieu |
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| Přispěvatelé: | Laboratoire d'économie et de sociologie du travail (LEST), Aix Marseille Université (AMU)-Centre National de la Recherche Scientifique (CNRS), Stéphanie Cassilde, Adeline Gilson, Chanut-Guieu, Cécile, Laboratoire d'Economie et de Sociologie du Travail (LEST) |
| Jazyk: | angličtina |
| Rok vydání: | 2017 |
| Předmět: |
Engineering
Work Rudeness media_common.quotation_subject Applied psychology Identity (social science) Computer security computer.software_genre Unions [SHS]Humanities and Social Sciences JEL: M - Business Administration and Business Economics • Marketing • Accounting • Personnel Economics/M.M5 - Personnel Economics/M.M5.M50 - General 0502 economics and business JEL: J - Labor and Demographic Economics/J.J5 - Labor–Management Relations Trade Unions and Collective Bargaining/J.J5.J50 - General medicine 050207 economics [SHS.ECO] Humanities and Social Sciences/Economics and Finance ComputingMilieux_MISCELLANEOUS media_common Hierarchy Aggression business.industry 05 social sciences Managers [SHS.ECO]Humanities and Social Sciences/Economics and Finance Incivility Feeling Bus drivers [SHS.GESTION]Humanities and Social Sciences/Business administration [SHS] Humanities and Social Sciences France medicine.symptom business [SHS.GESTION] Humanities and Social Sciences/Business administration Psychosocial computer Incivilities 050203 business & management Qualitative research |
| Zdroj: | Physiological Health, Work and Language. International Perspectives Towards Their Categorizations at Work Stéphanie Cassilde; Adeline Gilson. Physiological Health, Work and Language. International Perspectives Towards Their Categorizations at Work, Springer, pp.55-72, 2017, 978-3-319-50543-5 Psychosocial Health, Work and Language ISBN: 9783319505435 |
| Popis: | This chapter offer to analyse a part of psychosocial risks of bus drivers in France. A qualitative study carried out with workplace bus drivers in the urban transport shows that in the companies investigated, there are clearly identified cases of physical assaults on drivers by passengers, individuals outside the bus and other road users. There is also the feeling that the drivers have to endure a growing number of various incivilities, rude, impolite behaviours. However, bus drivers have difficulties to objectify and evaluate this kind of risks. These risks are difficult to define exactly for bus drivers, for hierarchy, for unions too and there is no consensus about what’s constitutes an act of incivility and/or aggression. The instance of rudeness (spitting, swearing, etc.) affects some drivers more than others. It generates stress and fear and causes them to question their professional identity. The lack of common definitions, for the drivers, between them, unions and hierarchy could explain the difficulty to implement efficient policies within the firms. |
| Databáze: | OpenAIRE |
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