Acreditação hospitalar e seus impactos nas boas práticas em serviços da saúde

Autor:	Fernando Tobal Berssaneti, José Daniel Rodrigues Terra
Rok vydání:	2017
Předmět:	Quality management media_common.quotation_subject Public Health Environmental and Occupational Health Patient safety Health services Patient satisfaction Nursing ADMINISTRAÇÃO HOSPITALAR Management support Quality (business) Business Productivity Accreditation media_common
Zdroj:	Repositório Institucional da USP (Biblioteca Digital da Produção Intelectual) Universidade de São Paulo (USP) instacron:USP
ISSN:	1980-3990 0104-7809
DOI:	10.15343/0104-7809.201741011117
Popis:	The Brazilian health system has undergone profound transformations. Hospital institutions have been adopting quality management programs with the objective of continuously improving their processes, products and services, using accreditation as methodology for the external evaluation of quality in health services. This article analyzes the impacts generated by this accreditation in the creation of good quality practices in health services. It uses a qualitative approach, with multiple case studies, conducted in five different hospitals, from November 2015 to February 2016, through interviews and with the aid of a semi-structured questionnaire. The results show that upper management support is relevant to the processes of continuous improvement, and to increase productivity in services. Also, patient safety levels are related to improvements in the quality of care. It is concluded that good quality practices in health services in hospitals, when associated with accreditation, increase productivity, increase patient satisfaction and add value to the institution.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::68d34d68c34f94d8f93f0d5523a6dada https://doi.org/10.15343/0104-7809.201741011117 Zobrazit plný text záznamu