Understanding controversies in digital platform innovation processes: The Google Glass case
| Autor: | Carsten Sørensen, Cristiane Drebes Pedron, Angilberto Sabino de Freitas, Silvia Elaluf-Calderwood, Amarolinda Zanela Klein |
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| Jazyk: | angličtina |
| Rok vydání: | 2020 |
| Předmět: |
Generativity
Computer science Process (engineering) 020209 energy 05 social sciences Innovation process Innovation management 02 engineering and technology Data science Public interest Management of Technology and Innovation 0502 economics and business 0202 electrical engineering electronic engineering information engineering Augmented reality Business and International Management 050203 business & management Applied Psychology |
| Popis: | Due to their scaling potential and complexity, digital platforms tend to generate public interest, and in some cases significant controversies and paradoxes. Previous research has generated knowledge about controversies in digital platform innovations. However, this work mainly focuses on the types of controversies and their effects rather than on the process of controversy emergence. In this article, we analyze how controversies related to digital platform innovation emerge and how they unfold over the innovation process. We analyze the case of the Google Glass failure to establish this ARSG (Augmented Reality Smart Glasses) extension to Google's digital platform. The paper contributes to the study of controversies by analyzing the digital platform innovation process as a process of translation, in which there are possible controversy emergence points originated in types of disagreements among the different human actors involved and their interactions with non-human elements. These disagreements are related to specific features of digital platforms: the digital platform generativity, the multisided market arrangements in the platform; the loosely coupled layers of technologies and applications involved, and the opaqueness that results from these arrangements. The framework proposed can support digital platform scholars and practitioners to in better understand and manage controversies. |
| Databáze: | OpenAIRE |
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