Framework for establishing records control in hospitals as an ISO 9001 requirement
| Autor: | Lina Al-Qatawneh |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Quality management
Computer science Hospitals Community Certification Accreditation 03 medical and health sciences 0302 clinical medicine Humans Operations management 030212 general & internal medicine Jordan business.industry 030503 health policy & services Health Policy General Business Management and Accounting Community hospital Organizational Policy Quality audit Quality management system Internal audit Forms and Records Control 0305 other medical science business Quality assurance Total Quality Management |
| Zdroj: | International journal of health care quality assurance. 30(1) |
| ISSN: | 0952-6862 |
| Popis: | Purpose The purpose of this paper is to present the process followed to control records in a Jordanian private community hospital as an ISO 9001:2008 standard requirement. Design/methodology/approach Under the hospital quality council’s supervision, the quality management and development office staff were responsible for designing, planning and implementing the quality management system (QMS) using the ISO 9001:2008 standard. A policy for records control was established. An action plan for establishing the records control was developed and implemented. On completion, a coding system for records was specified to be used by hospital staff. Finally, an internal audit was performed to verify conformity to the ISO 9001:2008 standard requirements. Findings Successful certification by a neutral body ascertained that the hospital’s QMS conformed to the ISO 9001:2008 requirements. A framework was developed that describes the records controlling process, which can be used by staff in any healthcare organization wanting to achieve ISO 9001:2008 accreditation. Originality/value Given the increased interest among healthcare organizations to achieve the ISO 9001 certification, the proposed framework for establishing records control is developed and is expected to be a valuable management tool to improve and sustain healthcare quality. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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