Inflammatory bowel disease patient's satisfaction with healthcare services received: physicians' and nurses' perceptions
| Autor: | Isabel Vera, Antonio Torrejón, Francesc Casellas, Daniel Ginard |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2013 |
| Předmět: |
Adult
Male medicine.medical_specialty MEDLINE Nurses Disease Inflammatory bowel disease Patient satisfaction Physicians Surveys and Questionnaires Health care medicine Humans Prospective Studies lcsh:RC799-869 Prospective cohort study Nurses' perception business.industry Gastroenterology General Medicine medicine.disease Inflammatory Bowel Diseases Crohn's disease Nurses perceptions Ulcerative colitis Physicians' perception Patient Satisfaction Satisfaction with healthcare Family medicine Physical therapy Observational study Female lcsh:Diseases of the digestive system. Gastroenterology business Delivery of Health Care |
| Zdroj: | Revista Espanola de Enfermedades Digestivas, Vol 105, Iss 7, Pp 385-391 (2013) Revista Española de Enfermedades Digestivas v.105 n.7 2013 SciELO España. Revistas Científicas Españolas de Ciencias de la Salud instname |
| ISSN: | 1130-0108 |
| Popis: | Background: patient satisfaction with healthcare services pro- vided for inflammatory bowel diseases (IBD) is essential due to high resources use. Objectives: the study aimed to describe patient satisfaction with healthcare services using the CACHE questionnaire and to assess gastroenterologist and nurse perception on patients' satisfaction. Methods: observational multicentric prospective study in 35 Spanish hospitals. Patients included had Crohn's disease or ulcer- ative colitis. The study was approved by the Hospital Universitari Vall dHebron Ethics Committee. Scheduled study visits: baseline (patient sociodemographics and clinical data were collected), 2-4 and 6-months. Patient satisfaction with healthcare was assessed by CACHE questionnaire at each visit; it scores from 0-least satisfac- tion to 100-highest satisfaction. Gastroenterologists and nurses answered once an adapted ques- tionnaire. Results: participating 290 patients (54.2 % males, 41.3 years old), 62 gastroenterologists and 47 nurses. At baseline mean (SD) CACHE score was 81.7 (10.9); satisfaction with clinician care was the highest, patient information the lowest. Scores did not change across study. Gastroenterologist global score was 72.5 (9.8); Staff Care satis- faction was the highest, patient information the lowest. All scores were significantly lower than patients´. Nursesglobal score was 82.2 (8.5), clinician care satisfaction was the highest, centre facilities the lowest. Scores on satisfaction with clinician care, centre facilities, and patient information scored statistically lower than patients´. No relationship was found between patientssatisfaction and patients characteristics. Conclusions: IBD patients are satisfied with healthcare services provided, even though the information may be improved. Nurses' perception is similar to that of patients, physicians have a lower perception. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|