Development of Performance Indicators for Clinical Research Coordinators Using the Balanced Scorecard in South Korea
| Autor: | Youn Sun Hwang, Tae Wha Lee |
|---|---|
| Rok vydání: | 2019 |
| Předmět: |
Balanced scorecard
Process management 030504 nursing business.industry Public Health Environmental and Occupational Health Pharmacy Focus Groups digestive system diseases 03 medical and health sciences 0302 clinical medicine Clinical research 030220 oncology & carcinogenesis Republic of Korea Clinical research coordinator Pharmacology (medical) Methodological study Performance indicator 0305 other medical science Psychology business neoplasms Pharmacology Toxicology and Pharmaceutics (miscellaneous) |
| Zdroj: | Therapeutic innovationregulatory science. 54(3) |
| ISSN: | 2168-4804 |
| Popis: | Background: This is a methodological study that aims to develop performance indicators based on a balanced scorecard for the clinical research coordinator (CRC) position. Methods: The CRC performance indicators were developed through a literature review, a data review, expert consultations, focus group interviews, and content validity verification. We also used these data to confirm whether the performance indicators were appropriately indexed. Results: We developed 10 strategies and 31 performance management indicators based on the 4 perspectives of the balanced scorecard (financial, customer, internal business process, and learning and growth). Conclusions: This research developed CRC performance indicators using a balanced scorecard in order to improve the quality of CRC work performance. These indicators establish the direction that tasks should take; they motivate CRCs by being associated with the compensation system, competence development programs, and a balanced performance evaluation system. |
| Databáze: | OpenAIRE |
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