How dynamic capabilities drive performance in the Indian IT industry: the role of information and co-ordination
| Autor: | Markus Holzweber, Doren Chadee, Jan Mattsson, Revti Raman |
|---|---|
| Rok vydání: | 2012 |
| Předmět: |
Process management
Offshoring Business process business.industry Strategy and Management Information technology Business service provider Global information system Outsourcing FOS: Economics and business Commerce 150599 Marketing not elsewhere classified Management of Technology and Innovation 150699 Tourism not elsewhere classified Dynamic capabilities business 150499 Commercial Services not elsewhere classified Information exchange |
| Zdroj: | The Service Industries Journal. 32:531-550 |
| ISSN: | 1743-9507 0264-2069 |
| Popis: | This study examines key issues and effects of capability management on a fast-growing area of knowledge-intensive global business services - IT outsourcing and offshoring. An exploratory study is undertaken of Indian companies providing complex process-oriented offshore IT services to their global customers. The analysis of the data related to the service provider side shows that developing dynamic capabilities is strongly driven by management and top-clients and results in the development of business processes and in establishing a strategic partnership with the client organization. Key findings are that information exchange and coordination are the key to a leveraging firm performance. �� 2012 Taylor and Francis. |
| Databáze: | OpenAIRE |
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