Patient Satisfaction with Pharmacist-Provided Health-Related Services in a Primary Care Clinic
| Autor: | Shanna K. O’Connor, Jacob N. Jordan, Hayli Hruza, Thomas G. Wadsworth, Amy Paul, Renee Robinson |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
medicine.medical_specialty
patient satisfaction business.industry pharmacist primary care chronic disease collaborations medically underserved areas Pharmacist Health related Primary care Primary care clinic Article Clinical pharmacy RS1-441 Patient satisfaction Pharmacy and materia medica Family medicine Health care Medicine Pharmacology (medical) General Pharmacology Toxicology and Pharmaceutics Primary care facility business |
| Zdroj: | Pharmacy, Vol 9, Iss 187, p 187 (2021) Pharmacy: Journal of Pharmacy Education and Practice Pharmacy; Volume 9; Issue 4; Pages: 187 |
| ISSN: | 2226-4787 |
| Popis: | (1) Background: Patient satisfaction plays an important role in the perceived value, sustained utilization, and coverage of healthcare services by payers and clinics. (2) Methods: A 33-question survey was designed to assess patient satisfaction and perceived value for healthcare services provided by a clinical pharmacist in a single primary care facility. It included general items from validated patient satisfaction surveys (i.e., PROMIS®, CAHPS) and pharmacist-specific items identified in selected literature. It was offered to all patients who were presenting for a new, unique visit with the clinical pharmacist at the medical clinic between May 2019 and April 2020. (3) Results: A total of 66 patients agreed to take the survey (RR = 100%), and the responses were overwhelmingly positive. However, men were more likely than women to report higher satisfaction (X2(1, n = 920) = 0.67, p = 0.027), and new patients reported higher satisfaction than existing patients (X2(1, n = 1211) = 1.698, p = 0.037). (4) Conclusions: The findings of this study indicate a high degree of patient satisfaction with pharmacist-provided healthcare services in the primary care setting. |
| Databáze: | OpenAIRE |
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