Acceptability and Acceptance of Autonomous Mobility on Demand: The Impact of an Immersive Experience

Autor: Thierry Bellet, Verena Distler, Carine Lallemand
Přispěvatelé: Laboratoire Ergonomie et Sciences Cognitives pour les Transports (TS2-LESCOT ), Université Gustave Eiffel, University of Luxembourg [Luxembourg]
Jazyk: angličtina
Rok vydání: 2018
Předmět:
Process management
Computer science
Context (language use)
Multidisciplinaire
généralités & autres [C99] [Ingénierie
informatique & technologie]
Mode (computer interface)
User experience design
On demand
0502 economics and business
11. Sustainability
Multidisciplinary
general & others [H99] [Social & behavioral sciences
psychology]
HUMAN NEEDS
0501 psychology and cognitive sciences
050107 human factors
MOBILITY ON DEMAND
050210 logistics & transportation
HCI
[SDV.NEU.PC]Life Sciences [q-bio]/Neurons and Cognition [q-bio.NC]/Psychology and behavior
business.industry
HCI Research
05 social sciences
Multidisciplinary
general & others [C99] [Engineering
computing & technology]
USER EXPERIENCE
UX
ACCEPTANCE
16. Peace & justice
Multidisciplinaire
généralités & autres [H99] [Sciences sociales & comportementales
psychologie]
Fundamental human needs
ACCEPTABILITE
Human-Computer Interaction
User Experience
Key factors
ACCEPTABILITY
Public transport
ENQUETE
VEHICULE AUTONOME
business
AUTONOMOUS DRIVING
TRANSPORT DE VOYAGEURS
Zdroj: ACM-CHI 2018, Conference on Human Factors in Computing Systems
ACM-CHI 2018, Conference on Human Factors in Computing Systems, Apr 2018, MONTREAL, Canada. pp 1-10, ⟨10.1145/3173574.3174186⟩
Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. (2018).
CHI
DOI: 10.1145/3173574.3174186⟩
Popis: ACM-CHI 2018, Conference on Human Factors in Computing Systems, MONTREAL, CANADA, 21-/04/2018 - 26/04/2018; Autonomous vehicles have the potential to fundamentally change existing transportation systems. Beyond legal concerns, these societal evolutions will critically depend on user acceptance. As an emerging mode of public transportation, Autonomous mobility on demand (AMoD) is of particular interest in this context [7]. The aim of the present study is to identify the main components of acceptability (before first use) and acceptance (after first use) of AMoD, following a user experience (UX) framework. To address this goal, we conducted three workshops (N=14) involving open discussions and a ride in an experimental autonomous shuttle. Using a mixed- methods approach, we measured pre-immersion acceptability before immersing the participants in an on- demand transport scenario, and eventually measured post- immersion acceptance of AMoD. Results show that participants were reassured about safety concerns, however they perceived the AMoD experience as ineffective. Our findings highlight key factors to be taken into account when designing AMoD experiences.
Databáze: OpenAIRE
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