Supplier Performance Management at Higher Education Institutes
| Autor: | Siti Hajar Ramli, Jimisiah Jaafar, Sallaudin Hassan, Rahmat Roslan |
|---|---|
| Jazyk: | angličtina |
| Předmět: |
Process management
Performance management media_common.quotation_subject Supply chain General Engineering Energy Engineering and Power Technology Supplier evaluation Supplier Performance Management (SPM) Quality management system Supplier relationship management Strategic business unit Supply Chain Management (SCM) Service (economics) Quality (business) Business Marketing media_common |
| Zdroj: | Procedia Economics and Finance. :671-676 |
| ISSN: | 2212-5671 |
| DOI: | 10.1016/S2212-5671(15)01155-7 |
| Popis: | The Supply Chain Management (SCM) model is broad. Its applicability applies at all industrial sectors from manufacturing, medical, agricultural to the education sector. The aim of this paper is to reveal the Supplier Performance Management activities in the education sector. This research is significant in view of the need in ensuring that the supply chain activities at the education sector is aligned with the objective to provide the best service to the stake holders especially the future human capital resource, which is the student. The research has successfully been carried out at University Kuala Lumpur (UniKL) Strategic Business Unit (SBU) or campuses. The research aims at several areas related to Supplier Performance Management. The focus of the research is on supplier evaluation. The first objective is to analyse Supplier Performance Management practice between the campuses. The second objective is to reveal the criteria used for supplier performance. Based on previous research, there are several popular supplier evaluation criteria that have been used such as Price, Technology, Quality, Service, Responsiveness and Delivery. The third objective is to identify barrier elements in applying supplier performance management. Data collection has been carried out by using questionnaires and interview session. 7 out of 12 UniKL campuses participated in this research. To achieve the objective, the research activities compared the assessment criteria from each SBU. In the next phase a comprehensive table was developed to depict the different practices for each of the campuses. The study revealed significant finding which contributed to the Supply Chain Knowledge and practices. The research found variances of supplier evaluation criteria among the campuses. It is suggested to explore further on the connection/relationship between Quality Management System (QMS) or ISO 9001 certified organization and Supplier Performance Management adoption. |
| Databáze: | OpenAIRE |
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