What Do We Really Know About Crew Resource Management in Healthcare?
| Autor: | M. Travis Maynard, Connie Dekker-van Doorn, Martina Buljac-Samardžić |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
Knowledge management
Leadership and Management media_common.quotation_subject Crew resource management Context (language use) teams systematic review SDG 3 - Good Health and Well-being Health care Situated patient safety Humans Review Articles intervention media_common Patient Care Team training Scope (project management) business.industry Public Health Environmental and Occupational Health Ambiguity Popularity Intervention (law) ComputingMethodologies_DOCUMENTANDTEXTPROCESSING Health Facilities teamwork business Delivery of Health Care crew resource management |
| Zdroj: | Journal of Patient Safety |
| ISSN: | 1549-8417 |
| Popis: | Supplemental digital content is available in the text. Objective The aim of this article was to present an overview of the crew resource management (CRM) literature in healthcare. The first aim was to conduct an umbrella review on CRM literature reviews. The second aim was to conduct a new literature review that aims to address the gaps that were identified through the umbrella review. Methods First, we conducted an umbrella review to identify all reviews that have focused on CRM within the healthcare context. This step resulted in 16 literature reviews. Second, we conducted a comprehensive literature review that resulted in 106 articles. Results The 16 literature reviews showed a high level of heterogeneity, which resulted in discussing 3 ambiguities: definition, outcome, and information ambiguity. As a result of these ambiguities, a new comprehensive review of the CRM literature was conducted. This review showed that CRM seems to have a positive effect on outcomes at Kirkpatrick’s level 1, 2, and 3. In contrast, whether CRM has a positive effect on level 4 outcomes and how level 4 should be measured remains undetermined. Recommendations on how to implement and embed CRM training into an organization to achieve the desired effects have not been adequately considered. Conclusions The extensive nature of this review demonstrates the popularity of CRM in healthcare, but at the same time, it highlights that research tends to be situated within certain settings, focuses on particular outcomes, and has failed to address the full scope of CRM as a team intervention and a management concept. |
| Databáze: | OpenAIRE |
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