Assessment of clients satisfaction with outpatient services at Yekatit 12 Hospital Medical College, Addis Ababa, Ethiopia
| Autor: | Taye Z. Lozza, Yimer S. Yimer, Tirhas T. Berehe, Getabalew E. Bekele |
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| Rok vydání: | 2018 |
| Předmět: |
Adult
Male medicine.medical_specialty lcsh:Medicine Pharmacy Logistic regression General Biochemistry Genetics and Molecular Biology 03 medical and health sciences Health services 0302 clinical medicine Patient satisfaction Satisfaction level Ambulatory Care medicine Humans 030212 general & internal medicine lcsh:Science (General) lcsh:QH301-705.5 Toilet business.industry 030503 health policy & services lcsh:R Reproducibility of Results Outpatient General Medicine Middle Aged EXAMINATION ROOM Yekatit 12 Hospital Medical College Research Note Cross-Sectional Studies lcsh:Biology (General) Family medicine Female Ethiopia 0305 other medical science business lcsh:Q1-390 |
| Zdroj: | BMC Research Notes, Vol 11, Iss 1, Pp 1-6 (2018) BMC Research Notes |
| ISSN: | 1756-0500 |
| DOI: | 10.1186/s13104-018-3603-3 |
| Popis: | Objective This study aimed at assessing clients’ satisfaction and associated factors among adults. A cross sectional facility based study was conducted on 420 clients of Yekatit 12 Hospital Medical College from 1 June 2016 to 1 July 2016. Data was entered, cleaned, and analyzed using SPSS statistical package. Data was analyzed using a multivariable logistic regression model to find out the most significant predictors for clients satisfaction with outpatient services at Yekatit 12 Hospital Medical College. Results This study showed that the overall clients’ satisfaction level towards out-patient health service at Yekatit 12 Hospital Medical College was 47% at 95% CI (42.5, 51.7%). The most frequently identified problems were: lack of clean toilet in nearby the waiting areas, lack of waiting area particularly at pharmacy, inadequate furniture like chair, lack of adequate drugs and supplies, lack of privacy at the examination room, lack of direction signs, and poor communication between clients and health service providers. In conclusion the overall satisfaction level of the patients is low, so this demands the Hospital to take further action on the identified problems to improve the services delivered to the patients. Electronic supplementary material The online version of this article (10.1186/s13104-018-3603-3) contains supplementary material, which is available to authorized users. |
| Databáze: | OpenAIRE |
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