| Autor: |
Ejem, E. A., Ekeugo*, C. U., Dike, D. N., Chukwu, O., Igboanusi, C. C. and Erumaka, O. |
| Rok vydání: |
2017 |
| Předmět: |
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| DOI: |
10.5281/zenodo.1098663 |
| Popis: |
This study set out to ascertain the determinants of the productivity of the Nigerian airline industry. The study superficially examined the extent of these determinant factors on airline productivity. In the study, quantitative techniques such as one simple t-test and Friedman’s rank test and were employed. The data used in the study were both secondary and primary data collected from the airline employees and customers (passengers) in selected airlines of MMA and Port Harcourt International airport in Nigeria, using structured questionnaires and oral interviews. The critical factor affecting airline productivity in Nigeria is Sincere and responsive attitude to passenger complaints, with a mean rank of 26.79. This is closely followed by Age of aircraft, with a mean rank of 26.09, and Technical qualities/success to complete a trip, with a mean rank of 24.68. The least factor in order of importance is prompt response of employees of the airline to your request or complaints, with a mean rank of 13.74. Hence certain factors are more critical to airline productivity in Nigeria. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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