Ebola crisis response in the USA: Communication management and SOPs
| Autor: | Sudha Arlikatti, Simon A. Andrew, Orkhan Ismayilov, Vaswati Chatterjee |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2018 |
| Předmět: |
Crisis communication
0211 other engineering and technologies 02 engineering and technology Article Standard Operating Procedures (SOPs) Political science 050602 political science & public administration Improvisation 021110 strategic defence & security studies Government Flexibility in crisis response business.industry 05 social sciences Flexibility (personality) Geology Public relations Geotechnical Engineering and Engineering Geology Metropolitan area Communications management 0506 political science Crisis response planning Preparedness Ebola U.S.A Organizational learning business Safety Research |
| Zdroj: | International Journal of Disaster Risk Reduction |
| ISSN: | 2212-4209 |
| Popis: | This research focuses on the 2014 Ebola crisis response by emergency managers in the Dallas-Fort Worth (DFW) Metropolitan region in the State of Texas, U.S.A. It examines the patterns of crisis communication and the use of Standard Operating Procedures (SOPs) during the first month of the crisis. Primary data collected from 24 face-to-face interviews and 12 online surveys are analyzed. The research identifies elements contributing to organizational failures, which by their very nature gain public and media attention, and also explicates the less mentioned successful decisions made by response agencies in the DFW region. It is important to investigate both failures and successes to help inform organizational learning for better preparedness to future health crises. Findings suggest that, although there was a breakdown in communication between small city governments/ municipalities and higher levels of government at the State and Federal levels, prior training and collaborative relationships helped in improvised decision-making. Takeaways for practitioners include reiterating the importance of establishing SOPs, merits of flexibility, and improvisational decisions for shared learning. Highlights • Established SOPs were useful but improvisations warranted as crisis unfolded. • Organizational learning resulted in amendments to the Texas Health and Safety Code. • Failed outcomes as well as successful collaborations must be shared post crisis. |
| Databáze: | OpenAIRE |
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