Modelling and simulation of emergency services with ARIS and Arena. Case study: the emergency department of Saint Joseph and Saint Luc Hospital
| Autor: | Alain Guinet, Tao Wang, Béatrix Besombes, Aissam Belaidi |
|---|---|
| Přispěvatelé: | Guinet, Alain, Laboratoire d'Informatique pour l'Entreprise et les Systèmes de Production (LIESP), Université Lumière - Lyon 2 (UL2)-École Centrale de Lyon (ECL), Université de Lyon-Université de Lyon-Université Claude Bernard Lyon 1 (UCBL), Université de Lyon-Institut National des Sciences Appliquées de Lyon (INSA Lyon), Université de Lyon-Institut National des Sciences Appliquées (INSA)-Institut National des Sciences Appliquées (INSA), Laboratoire de Productique et Informatique des systèmes manufacturiers (PRISMA), Université Lumière - Lyon 2 (UL2)-Université Claude Bernard Lyon 1 (UCBL), Université de Lyon-Université de Lyon-Institut National des Sciences Appliquées de Lyon (INSA Lyon), Laboratoire d'Analyse des Signaux et des Processus Industriels (LASPI), Université Jean Monnet [Saint-Étienne] (UJM), Région Rhône-Alpes, Projet RRA HRP3 (Hôpitaux en Réseau : Prévoir, Partager, Piloter), Décision et Information pour les Systèmes de Production (DISP) |
| Rok vydání: | 2009 |
| Předmět: |
Waiting time
0209 industrial biotechnology [INFO.INFO-RO] Computer Science [cs]/Operations Research [cs.RO] Process (engineering) Computer science Strategy and Management media_common.quotation_subject 0211 other engineering and technologies 02 engineering and technology Management Science and Operations Research Industrial and Manufacturing Engineering modelling 020901 industrial engineering & automation Health care Quality (business) Operations management Discrete event simulation media_common 021103 operations research business.industry Modeling SAINT [INFO.INFO-RO]Computer Science [cs]/Operations Research [cs.RO] Emergency department Health services Computer Science Applications Work (electrical) Emergency services business Simulation |
| Zdroj: | Production Planning and Control Production Planning and Control, Taylor & Francis, 2009, 20 (6), pp.484-495 Production Planning and Control, Taylor & Francis, 2009, 20 (6), pp.484-495. ⟨10.1080/09537280902938605⟩ |
| ISSN: | 1366-5871 0953-7287 |
| DOI: | 10.1080/09537280902938605 |
| Popis: | International audience; Overlong waiting time in emergency services is an important matter which has negative influence on healthcare quality. This problem can be resolved, improving emergency services using modeling and discrete event simulation of system process. In this paper, a simulation model is designed to represent the patient visit process by using respectively IDS Scheer ARIS and Rockwell Arena. This simulation model can help us to identify process bottlenecks, and adjust resources allocation or staff dimensioning without disturbing the actual system. For the purpose of reducing waiting time in emergency departments, Doctor's efficiency improvement and Quick Pass process, are proposed and experimented as two new solutions. In addition to simulation results, we summarize some advantages and shortcomings observed during our development work for future use of ARIS and Arena. This work was based on the Emergency Department at Saint Joseph and Saint Luc Hospital in Lyon, France. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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