Patient safety after implementation of a coproduced family centered communication programme: multicenter before and after intervention study
| Autor: | Amy Guiot, Joseph O. Lopreiato, Glenn Rosenbluth, Elizabeth Kruvand, Sharon Cray, Kate Langrish, H. Shonna Yin, Briana M. Garcia, Dale Ann Micalizzi, Theodore C. Sectish, Shilpa J. Patel, Amy J. Starmer, Maitreya Coffey, Nancy D. Spector, Brian Good, Alisa Khan, Catherine Yoon, Helen Haskell, Daniel C. West, Lauren Destino, Katherine P. Litterer, Christopher P. Landrigan, Sharon Calaman, Aarti Patel, Irene Kocolas, Jennifer L. Everhart, Michele Ashland, Clifton E. Yu, Kheyandra Lewis, Jayne Rogers, Rajendu Srivastava, Jennifer Hepps, E. Douglas Thompson, Zia Bismilla, Jennifer Baird, Benard P. Dreyer, Stuart R. Lipsitz, Rebecca Blankenburg, Jennifer K. O'Toole, Anupama Subramony, Nicholas Kuzma, Wilma Alvarado-Little, Katherine R. Zigmont, Anuj K. Dalal |
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| Jazyk: | angličtina |
| Rok vydání: | 2018 |
| Předmět: |
Adult
Male medicine.medical_specialty Health literacy Family centered care 03 medical and health sciences Patient safety symbols.namesake 0302 clinical medicine Professional-Family Relations 030225 pediatrics Intervention (counseling) Patient-Centered Care Health care Medicine Humans Family 030212 general & internal medicine Poisson regression Prospective Studies Patient participation Child Patient Care Team Inpatients Medical Errors business.industry Research Communication General Medicine Confidence interval 3. Good health Family medicine Child Preschool North America symbols Female Patient Safety Patient Participation business Program Evaluation |
| Zdroj: | The BMJ |
| ISSN: | 1756-1833 0959-8138 |
| Popis: | Objective To determine whether medical errors, family experience, and communication processes improved after implementation of an intervention to standardize the structure of healthcare provider-family communication on family centered rounds. Design Prospective, multicenter before and after intervention study. Setting Pediatric inpatient units in seven North American hospitals, 17 December 2014 to 3 January 2017. Participants All patients admitted to study units (3106 admissions, 13171 patient days); 2148 parents or caregivers, 435 nurses, 203 medical students, and 586 residents. Intervention Families, nurses, and physicians coproduced an intervention to standardize healthcare provider-family communication on ward rounds (“family centered rounds”), which included structured, high reliability communication on bedside rounds emphasizing health literacy, family engagement, and bidirectional communication; structured, written real-time summaries of rounds; a formal training programme for healthcare providers; and strategies to support teamwork, implementation, and process improvement. Main outcome measures Medical errors (primary outcome), including harmful errors (preventable adverse events) and non-harmful errors, modeled using Poisson regression and generalized estimating equations clustered by site; family experience; and communication processes (eg, family engagement on rounds). Errors were measured via an established systematic surveillance methodology including family safety reporting. Results The overall rate of medical errors (per 1000 patient days) was unchanged (41.2 (95% confidence interval 31.2 to 54.5) pre-intervention v 35.8 (26.9 to 47.7) post-intervention, P=0.21), but harmful errors (preventable adverse events) decreased by 37.9% (20.7 (15.3 to 28.1) v 12.9 (8.9 to 18.6), P=0.01) post-intervention. Non-preventable adverse events also decreased (12.6 (8.9 to 17.9) v 5.2 (3.1 to 8.8), P=0.003). Top box (eg, “excellent”) ratings for six of 25 components of family reported experience improved; none worsened. Family centered rounds occurred more frequently (72.2% (53.5% to 85.4%) v 82.8% (64.9% to 92.6%), P=0.02). Family engagement 55.6% (32.9% to 76.2%) v 66.7% (43.0% to 84.1%), P=0.04) and nurse engagement (20.4% (7.0% to 46.6%) v 35.5% (17.0% to 59.6%), P=0.03) on rounds improved. Families expressing concerns at the start of rounds (18.2% (5.6% to 45.3%) v 37.7% (17.6% to 63.3%), P=0.03) and reading back plans (4.7% (0.7% to 25.2%) v 26.5% (12.7% to 7.3%), P=0.02) increased. Trainee teaching and the duration of rounds did not change significantly. Conclusions Although overall errors were unchanged, harmful medical errors decreased and family experience and communication processes improved after implementation of a structured communication intervention for family centered rounds coproduced by families, nurses, and physicians. Family centered care processes may improve safety and quality of care without negatively impacting teaching or duration of rounds. Trial registration ClinicalTrials.gov NCT02320175 . |
| Databáze: | OpenAIRE |
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