Observations on quality senior health business: success patterns and policy implications
| Autor: | Handa Yujiro, Ya-Mei Chen, Shyi Su, Neng-Pai Lin, Usman Iqbal, Ya-Ting Yang, Yi Hsin Elsa Hsu, Yao-Mao Chang |
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| Rok vydání: | 2015 |
| Předmět: |
Population ageing
Health Services for the Aged media_common.quotation_subject Taiwan Supply and demand Interviews as Topic 03 medical and health sciences 0302 clinical medicine Global issue Health Facility Administrators On demand 0502 economics and business Humans Quality (business) 030212 general & internal medicine Marketing media_common Aged Quality of Health Care Health Policy 05 social sciences Public Health Environmental and Occupational Health General Medicine Organizational Policy Intervention (law) Cross-Sectional Studies Virtual integration 050211 marketing Organizational structure Business |
| Zdroj: | International journal for quality in health care : journal of the International Society for Quality in Health Care. 28(2) |
| ISSN: | 1464-3677 |
| Popis: | Objective Population ageing is a global issue that affects almost every country. Most ageing researches focused on demand side and studies related to supply side were relatively scarce. This study selected quality enterprises focus on ageing health and analysed their patterns on providing quality services successfully. Design Our study selected quality senior health enterprises and explored their success patterns through face-to-face semi-structured in-depth interviews with CEO of each enterprise in 2013. Setting Thirty-three quality senior health enterprises in Taiwan. Participants Thirty-three CEO's of enterprises were interviewed individually. Intervention None. Main Outcome Measures Core values and vision, historical development, organization structure, services/products provided, delivering channels, customer relationships and further development strategies. Results Our results indicated success patterns for senior enterprises that there were meeting diversified lifestyles and substitutive needs for the elderly and their caregivers, providing a total solution for actual/virtual integration and flexible one-stop shopping services. We classified these enterprises by used degree of clicks-and-mortar of services and residing situation of the elderly. Industry characteristics and policy implications were summarized. Conclusions Our observations will serve as a primary evidenced base for enterprises developing their senior market, and also for opening dialogue between customers and enterprises to facilitate valuable opportunities for co-creation between the supply and demand sides. |
| Databáze: | OpenAIRE |
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