Patients’ and oncologists’ views on how oncologists may best address patients’ emotions during consultations: An interview study
| Autor: | Leonie N.C. Visser, Hanneke C. J. M. de Haes, Ellen M. A. Smets, Marieke S. Tollenaar, Sanne Schepers |
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| Přispěvatelé: | APH - Quality of Care, Graduate School, APH - Personalized Medicine, Medical Psychology |
| Rok vydání: | 2018 |
| Předmět: |
Adult
Male Attitude of Health Personnel Emotions Medical Oncology Affect (psychology) Interviews as Topic 03 medical and health sciences 0302 clinical medicine Neoplasms Humans 030212 general & internal medicine Referral and Consultation Qualitative Research Aged Oncologists Physician-Patient Relations Medical education Medical communication Communication General Medicine Middle Aged Silence 030220 oncology & carcinogenesis Interview study Female Empathy Psychology Qualitative research |
| Zdroj: | Patient education and counseling, 101(7), 1223-1231. Elsevier Ireland Ltd |
| ISSN: | 0738-3991 |
| DOI: | 10.1016/j.pec.2018.02.012 |
| Popis: | Objective This qualitative study examines patients’ and oncologists’ views on how to best address emotions during consultations, and explores oncologists’ opinions on their own communication and on strategies to improve oncologists’ response to patients’ emotions. Methods Semi-structured interviews were conducted with 16 cancer patients and 13 oncologists, after watching videotaped consultations illustrating three communication strategies for addressing emotions. Results Many participants preferred emotion-oriented speech to address patients’ emotions; this strategy was assumed to (positively) affect a broad range of outcomes. Nevertheless, some preferred attentive silence or no emotion-oriented talk at all. Oncologists and patients had similar views on factors that may hinder oncologists to address emotions. Generally, oncologists mentioned that their response to emotions could be improved; for this, various (educational) strategies were suggested. Conclusion Patients and oncologists generally agree that patients’ emotions can best be addressed by empathic, explorative, acknowledging, and supportive statements. Still, differences in preferences exist, thus oncologists need to attune their communication to the individual patient. Practice implications The findings can inform medical communication training and encourage oncologists to improve their communication. The regular videotaping of consultations might be a promising method to provide feedback and reflect, thereby improving oncologists’ response to patients’ emotions. |
| Databáze: | OpenAIRE |
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