Realigning the Communication Paradigm in Nursing Case Management
| Autor: | Norma R Kelly, Mary Ann Anderson, Lelia B. Helms |
|---|---|
| Rok vydání: | 2004 |
| Předmět: |
Adult
Knowledge management Nursing Service Hospital MEDLINE Pilot Projects Context (language use) Nurse's Role Midwestern United States Interviews as Topic Nursing Humans Medicine Models Nursing Process communication Qualitative Research Patient Care Team business.industry Communication Health Policy Case manager Case management United States Comprehension Work (electrical) business Case Management Qualitative research |
| Zdroj: | Care Management Journals. 5:67-72 |
| ISSN: | 1938-9019 1521-0987 |
| DOI: | 10.1891/cmaj.5.2.67.66285 |
| Popis: | Communication underlies all of case management (CM), and better comprehension of the processes of communication within the context of the CM role may facilitate positive patient and organizational outcomes, and assist providers and policy makers in designing effective CM systems. Thus, the purpose of this qualitative, pilot project was to explore dimensions of communication of the nurse case manager role within a hospital setting. The results describe a “hub and spoke” model of communications and suggest the utility of this familiar model for understanding the communication dynamics for those who work as nursing case managers in hospital settings. Findings suggest that nurse case managers are at various times both advocates and mediators—communications roles that may encompass somewhat contradictory demands and perspectives. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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