The Negotiator and the Bomber: Analyzing the Critical Role of Active Listening in Crisis Negotiations

Autor:	Terry D. Royce
Rok vydání:	2005
Předmět:	Warrant Negotiation Social Psychology Management of Technology and Innovation Strategy and Management media_common.quotation_subject Law Crisis negotiation General Social Sciences Active listening Psychology media_common
Zdroj:	Negotiation Journal. 21:5-27
ISSN:	1571-9979 0748-4526
DOI:	10.1111/j.1571-9979.2005.00045.x
Popis:	This article extends Michael R. Hammer and Randall G. Rogan’s communication-based, interactive model of crisis negotiation by examining the role of active listening by a police negotiator in New South Wales, Australia in the process of serving a “high-risk warrant” on an armed and dangerous man who was expected to resist. Through an analysis of the interaction between the perpetrator and the negotiator, this paper demonstrates that the use of active listening in the early stages of the negotiation was a critical factor in the resolution of this crisis and is an essential skill for any hostage negotiator.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::58523ad41a8e78c1e960a0067557fc8f https://doi.org/10.1111/j.1571-9979.2005.00045.x Zobrazit plný text záznamu Plný text ve formátu PDF