How do dynamic capabilities explain hotel performance?
| Autor: | Eva M. Pertursa-Ortega, Juan José Tarí, Jorge Pereira-Moliner, José F. Molina-Azorín, María D. López-Gamero |
|---|---|
| Přispěvatelé: | Universidad de Alicante. Departamento de Organización de Empresas, Estrategia Competitiva, Diseño Organizativo, Gestión de la Calidad y Gestión Medioambiental |
| Rok vydání: | 2021 |
| Předmět: |
Quality management
business.industry Strategy and Management Performance PLS Work (electrical) Sustainability Organización de Empresas Tourism Leisure and Hospitality Management Human resources Differentiation Christian ministry Dynamic capabilities business Industrial organization ComputingMilieux_MISCELLANEOUS |
| Zdroj: | RUA. Repositorio Institucional de la Universidad de Alicante Universidad de Alicante (UA) |
| Popis: | This research study explores the relationship between three dynamic capabilities and their impact on hotel performance. Specifically, we examine the relationship between human resource management (HRM), quality management (QM) and sustainability. In addition, we analyse how QM and sustainability explain hotel performance measured by occupancy rate, average daily rate (ADR) and revenues per available room (RevPAR). These capabilities can generate income, enabling hotels to adapt as quickly as possible to the changing environment. Findings show a significant relationship between HRM, QM and sustainability. The relationship between QM and hotel performance and between sustainability and hotel performance is fully mediated by the differentiation competitive advantage. Our results represent an advance in hotel theory and management because they integrate HRM, QM and sustainability, and show their ability to be a source of competitive advantage and profitability. This work was supported by the Spanish Ministry of Economy and Competitiveness (grant number ECO2015–67310P). |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|