Quality of care and emotional support from the inpatient cancer patient’s perspective
| Autor: | Rolf-Dieter Kortmann, A Lehmann, Heide Götze, Reinhold Schwarz, Michael Höckel, Johann Hauss, Susanne Singer, Helmut Witzigmann, C. Möbius |
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| Rok vydání: | 2009 |
| Předmět: |
Adult
Male medicine.medical_specialty MEDLINE Context (language use) Young Adult Social support Patient satisfaction Ambulatory care Nursing Neoplasms medicine Humans Prospective Studies Young adult Psychiatry Aged Quality of Health Care Aged 80 and over Inpatients Physician-Patient Relations business.industry Communication Perspective (graphical) Social Support Middle Aged Patient Satisfaction Needs assessment Female Surgery Factor Analysis Statistical business Needs Assessment Stress Psychological |
| Zdroj: | Langenbeck's Archives of Surgery. 394:723-731 |
| ISSN: | 1435-2451 1435-2443 |
| Popis: | Patient satisfaction and emotional support are crucial elements of cancer care. Little is known, however, about which areas of care are important from the patient's perspective and the roles emotional distress and support play in this context.Multicenter prospective study was conducted (n = 396 cancer patients; t1 = after admission to hospital, t2 = before discharge). Quality of care was measured with the quality of care from the patient's perspective questionnaire, and emotional distress was measured with the hospital anxiety and depression scale. Additional questions regarding emotional support wished (at t1) and provided (at t2) were administered.The patients reported that the domains of care most important to them were as follows: respect and commitment of the physicians, information before procedures, care equipment, and medical care. The areas where improvements are most obviously needed were nutrition, participation, clarity about who is responsible for personal care, and having the possibility of speaking in private with nurses and psycho-oncologists. Fifty-six percent of the patients were highly emotionally distressed, 84% wanted support from physicians, 76% from nurses, 33% from psychologists, and 7% from a pastor.Emotional support is a crucial part of patient satisfaction and should be provided by several members of the oncological team, especially the patients' physicians. In turn, it is crucial that medical professionals be equipped with good communication skills. |
| Databáze: | OpenAIRE |
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