A Community Maturity Model: a field application for supporting new strategy building
| Autor: | Imed Boughzala |
|---|---|
| Přispěvatelé: | Département Systèmes d'Information (DSI), Institut Mines-Télécom [Paris] (IMT)-Institut Mines-Télécom Business School (IMT-BS), Institut Mines-Télécom [Paris] (IMT)-Télécom Ecole de Management (TEM), Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) (LITEM), Grenoble Ecole de Management-Université d'Évry-Val-d'Essonne (UEVE)-Télécom Ecole de Management (TEM), LITEM-NPR, Département Systèmes d'Information (IMT-BS - DSI), Télécom Ecole de Management (TEM)-Institut Mines-Télécom [Paris] (IMT)-Institut Mines-Télécom Business School (IMT-BS), Institut Mines-Télécom [Paris] (IMT), EESC-GEM Grenoble Ecole de Management-Université d'Évry-Val-d'Essonne (UEVE)-Télécom Ecole de Management (TEM) |
| Rok vydání: | 2013 |
| Předmět: |
Enterprise level
Knowledge management Performance Community 02 engineering and technology Library and Information Sciences Design science Management Information Systems Order (exchange) 020204 information systems 0502 economics and business 0202 electrical engineering electronic engineering information engineering Service Integration Maturity Model Maturity model business.industry Field (Bourdieu) 05 social sciences Strategy building Focus group Maturity (finance) Capability Maturity Model [SHS.GESTION]Humanities and Social Sciences/Business administration Business Decision making 050203 business & management |
| Zdroj: | Journal of Decision Systems Journal of Decision Systems, Abingdon Oxfordshire UK: Routledge Taylor & Francis Group, 2014, 23 (1), pp.82-98. ⟨10.1080/12460125.2014.857203⟩ Journal of Decision Systems, 2014, 23 (1), pp.82-98. ⟨10.1080/12460125.2014.857203⟩ |
| ISSN: | 2116-7052 1246-0125 |
| DOI: | 10.1080/12460125.2014.857203 |
| Popis: | CNRS 4, FNEGE 4, HCERES C; International audience; Nowadays, we assist in an exponential growth of online communities and social networks. The community-based knowledge management (KM) approach has become one of the most effective instruments in KM. Despite the demonstrated role of communities in sharing, organizing and creating knowledge, the literature is still missing standards for assessing their maturity. Even if several knowledge-oriented maturity models are provided at the enterprise level, few are focusing on communities as a mechanism for organizations to manage knowledge. This paper proposes a new Community Maturity Model (CoMM) that was developed during a series of Focus Group meetings with professional KM experts. This CoMM assesses members’ participation, collaboration and decision-making, and the KM capacity of any community. The model was piloted and subsequently applied in the field. This paper reports on the CoMM application within an Alumni association of a French university in order to support the building of its new strategy. |
| Databáze: | OpenAIRE |
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