Patients’ Perceived Satisfaction Through Telephone-Assisted Tele-Consultation During the SARS-CoV-2 Pandemic Period: Observational Single-Centre Study at a Tertiary-Referral Colorectal Surgery Department
| Autor: | José M. González, Alba Correa Bonito, Lara Blanco Terés, Elena Martín-Pérez, Rocío Maqueda González, Javier García Septiem, Carlos Cerdán Santacruz |
|---|---|
| Rok vydání: | 2021 |
| Předmět: |
Male
medicine.medical_specialty Telemedicine 020205 medical informatics Referral Personal Satisfaction 02 engineering and technology Telehealth 03 medical and health sciences 0302 clinical medicine 0202 electrical engineering electronic engineering information engineering medicine Humans Pandemics SARS-CoV-2 business.industry Remote Consultation COVID-19 Usability Middle Aged Colorectal surgery Telephone Test (assessment) Regimen Patient Satisfaction 030220 oncology & carcinogenesis Family medicine Female Surgery Observational study business Colorectal Surgery |
| Zdroj: | Surgical Innovation. 29:35-43 |
| ISSN: | 1553-3514 1553-3506 |
| DOI: | 10.1177/15533506211008053 |
| Popis: | Introduction: The pandemic produced by SARS-CoV-2 has obliged us to set up the tele-assistance to offer a continuity of care. This implies an innovation, being the degree of satisfaction of patients unknown. Methods: A telephonic survey was conducted with the validated in the Spanish tool Telehealth Usability Questionnaire (Telehealth Usability Questionnaire; rating from 1-7) of all candidate patients assisted consecutively in the Coloproctology Unit. We included demographic variables, education level, job status, diagnosis and consultation type. A descriptive study was done. The relationship between the willingness of consultation model in the future (telemedicine vs traditional) and the categorical variables was analysed through the chi-squared test. Results: A total of 115 patients were included. The average age was 59.9 years, being 60% women. The average score in each of the survey items was higher than 6 in all the questions but 1. 26.1% of the surveyed patients confessed being advocated to tele-assistance in the future. The only factors related to greater willingness to tele-assistance were male gender (37% vs 18.8%; P = .03) and a higher academic preparation level in favour of higher technical studies (35.9%) and university studies (32.4%) opposite to the rest ( P = .043). The rest of variables studied, job status, labour regimen, diagnostic group and consultation type did not show any relationship. Conclusions: A vast majority of patients answered favourably to almost all the items of the survey. However, only 26.1% of them would choose a model of tele-assistance without restrictions. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|