Workplace Innovation and Organizational Performance in the Hospitality Industry
| Autor: | Anne Kleefstra, Jol Stoffers, Klaes Eringa, Jamie Niks |
|---|---|
| Přispěvatelé: | Department of Organisation, RS-Research Program Learning and Innovation in Resilient systems (LIRS) |
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: |
IMPACT
Geography Planning and Development TJ807-830 Sample (statistics) Management Monitoring Policy and Law TD194-195 Organizational performance SERVICE workplace innovation Renewable energy sources SUSTAINABILITY Hospitality organizational performance 0502 economics and business Revenue GE1-350 Marketing FLEXIBLE WORKING Environmental effects of industries and plants Renewable Energy Sustainability and the Environment business.industry 05 social sciences the Netherlands hospitality industry Building and Construction MEDIATING ROLE Investment (macroeconomics) Hospitality industry MODEL Environmental sciences FIRM Sustainability Absenteeism SOCIAL INNOVATION 050211 marketing HUMAN-RESOURCE business 050203 business & management BEHAVIOR |
| Zdroj: | Sustainability, Vol 13, Iss 5847, p 5847 (2021) Sustainability, 13(11):5847. Multidisciplinary Digital Publishing Institute (MDPI) Stoffers, J, Eringa, K, Niks, J & Kleefstra, A 2021, ' Workplace Innovation and Organizational Performance in the Hospitality Industry ', Sustainability, vol. 13, no. 11, 5847 . https://doi.org/10.3390/su13115847 Sustainability Volume 13 Issue 11 Sustainability, 13(11) |
| ISSN: | 2071-1050 |
| DOI: | 10.3390/su13115847 |
| Popis: | Change has become continuous, and innovation is a primary approach for hospitality, i.e., hotel companies, to become or remain economically viable and sustainable. An increasing number of management researchers are paying more attention to workplace rather than technological innovation. This study investigates workplace innovation in the Dutch hotel industry, in three- and four-star hotels in the Netherlands, by comparing them to other industries. Two samples were questioned using the Workplace Innovation survey created by the Dutch Network of Social Innovation (NSI). The first was conducted in the hospitality industry, and these data were compared with data collected in a sample of other industries. Results suggest that greater strategic orientation on workplace innovation and talent development has a positive influence on four factors of organizational performance. Greater internal rates of change, the ability to self-organize, and investment in knowledge also had positive influences on three of the factors—growth in revenue, sustainability, and absenteeism. Results also suggest that the hospitality industry has lower workplace innovation than other industries. However, no recent research has assessed to what degree the hospitality industry fosters workplace innovation, especially in the Netherlands. Next to that, only few studies have examined management in the Dutch hotel industry, how workplace innovation is used there, and whether it improves practices. |
| Databáze: | OpenAIRE |
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