High reliability in healthcare: creating the culture and mindset for patient safety
| Autor: | Mitch Hagins, Craig Deao, David A. Marshall, Gino Picciano, John A. King, Bonnie S. Cochrane, Brian Nelson |
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| Rok vydání: | 2017 |
| Předmět: |
International network
Knowledge management business.industry 030503 health policy & services Health Policy Change management Organizational culture Mindset Organizational Culture 03 medical and health sciences Patient safety 0302 clinical medicine Risk analysis (engineering) Health care Patient harm Medicine Humans 030212 general & internal medicine Patient Safety 0305 other medical science business Delivery of Health Care Reliability (statistics) Quality of Health Care |
| Zdroj: | Healthcare management forum. 30(2) |
| ISSN: | 0840-4704 |
| Popis: | Occurrences of patient harm in healthcare represent a significant burden, with serious implications for patients and families and for the capacity of health systems to manage patient access, flow, and wait times. Interest in the science of high reliability, developed originally in industries such as commercial airlines that have demonstrated exceptional safety records, is an emerging trend in healthcare with the potential to help organizations and systems achieve the ultimate goal of zero patient harm. This article argues that zero patient harm is a fundamental imperative, and that high-reliability science can help to accelerate and sustain progress toward this vital goal. Although the practices used in other industries are not readily transferable to healthcare, and no single proven model for High Reliability Organizations in healthcare is yet available, leading organizations are beginning to demonstrate effective healthcare-specific strategies. Experience from Studer Group’s international network of partner organizations is used to illustrate and understand these early efforts. Studer Group’s Evidence-Based LeadershipSM framework is applied in diverse healthcare settings to provide a foundation of culture transformation and change management to support high reliability. It offers an approach and resources for moving forward toward the goal of zero patient harm, with concurrent benefits related to the efficient use of our valuable healthcare resources. |
| Databáze: | OpenAIRE |
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