Total Quality Management Practice in Croatian Language Service Provider Companies
| Autor: | Sanja Seljan |
|---|---|
| Přispěvatelé: | Milković, Marin, Pejić Bach, Mirjana, Peković, Sanja, Perovic, Djurdjica, Simicevic, Vanja, Zoroja, Jovana |
| Jazyk: | angličtina |
| Rok vydání: | 2018 |
| Předmět: |
Croatian
O32 Knowledge management Total quality management Quality management O33 business.industry Croatia media_common.quotation_subject SMEs micro and small companies Service provider Certificate language.human_language Total Quality Management (TMQ) Order (business) Quality Management (QM) Total Quality Management (TMQ) Language Service Provider (LSP) Croatia micro and small companies SMEs language ddc:330 Quality (business) Professional association business Language Service Provider (LSP) Quality Management (QM) media_common |
| Zdroj: | ENTRENOVA-ENTerprise REsearch InNOVAtion Volume 4 Issue 1 |
| ISSN: | 2706-4735 |
| Popis: | The aim of this paper is to perform analysis of existing practice of Quality Management (QM) and Total Quality Management (TQM) principles in Croatian Language Service Provider (LSP) companies in order to analyse the gap and suggest recommendations. In this case study, twelve SME Croatian LSP companies are analysed by number of employees, existing and missing workplaces, focused business market, offices, Quality Certificate ISO 9001:2015 (2015) and membership in professional organizations. The existing practice in LSP Croatian companies are analysed through 10 TQM (total quality management) principles using self-evaluation assessment. This work is licensed under aCreative Commons Attribution-NonCommercial 4.0 International License. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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